Spacious Home, Close to UC, Hospitals, Downtown

Great and easy stay! Great communication!

The property is in a great Cincinnati neighborhood, close to restaurants, attractions, and activities. The backyard is a nice space, and the jacuzzi was a great addition. The interior was relatively clean, but there were concerning signs of possible rodent activity, including visible mouse traps. Closet shelving in one bedroom had fallen down and was unusable, and the exterior needs attention. The biggest issue was our late checkout. The night before checkout, we submitted a request and paid $150 to stay until 1:30 p.m. We were not notified until 12:09 p.m. on checkout day that the request was denied because new guests were arriving. We immediately gathered our belongings and left. Days later, I discovered the $150 charge was still on my credit card despite the late checkout being denied. Charging for a service that was not provided is unacceptable. The property has potential, but the maintenance, rodent concerns, and handling of the late-checkout charge need to be addressed promptly.

Great place